For People leaders and operational owners
People move on. Their knowledge stays with the team.
Skillstore captures how the work gets done, including exceptions only one person knows how to handle. The successor gets a usable method, with the checks and owners needed to keep the operation running.
Paid assisted pilot: R$7.500 · up to 21 days. Scope and terms.
You can replace a role. Can you replace everything they know?
A resignation, leave, transfer or layoff changes ownership. The handover often leaves a folder and a list of open items. The reasoning, safe shortcuts and exceptions leave with the person.
The next owner can move the work forward without starting over.
Knowledge that remains
Preserve the process and the reasoning behind decisions while someone can still explain them.
A next step for open work
The successor knows what to check, what remains unresolved and who can unblock each situation.
A shared handover reference
The successor and their AI use the same method. Managers decide what should continue and what needs to change.
Handover · Supplier records
Claude · Knowledge handover
I took over supplier records. Sol’s document expired and the update request is unanswered. What should I do?
Supplier records · Method captured with Carla
- Check the expired document and the latest update request.
- Use the contact on record; do not accept an unverified replacement address.
- Escalate to the responsible owner before clearing the record.
An open item ready for a decision
Supplier Sol: document expired, update requested, no reply yet. Record remains pending. Next action: Renata, the purchasing owner, confirms the contact and decides how to proceed.
- Preserved
- Process, exceptions, role contacts and criteria for clearing the record.
- Decision owner
- Renata receives the open item with the request history.
Fictional Aurora example. The successor reviews the method with the team lead.
How Skillstore works
Choose what cannot stop
Pick the routine most dependent on the departing owner. Separate recurring work, decisions and open items.
Capture what the folder misses
The owner walks through real work and explains the important checks. The team lead reviews the method in Skillstore.
Test the handover
The successor applies the method to a task. Review reveals what still needs clarification before ownership changes.
Common questions
Does this cover leave, transfers and layoffs?
Yes. Work still needs owners, criteria and important checks when responsibilities change. The scope is knowledge needed for the role; the company determines participation and access.
What if the person has already left?
Start with the examples, records and colleagues that still hold context. Skillstore organizes what is available and identifies gaps to verify. Skillstore cannot recover knowledge nobody recorded or can explain.
Do we need to replace our handover document?
Use it as a starting point. Skillstore helps turn instructions into steps, criteria and exceptions people can consult during work. Temporary open items remain in your team’s system; the skill holds the method for handling them.
How does the successor get access?
Review the method and share it with the successor’s authorized account. Your company controls private-library access. Revocation stops future reads; it cannot remove instructions already delivered or copied.